Refund policy
A minimum of 48 hours notice is required for all cancellations in order to receive a full refund.
All orders that are cancelled within the 48-hour cancellation period will be non-refundable.
If you request a refund because you did not read our Delivery Info or changed your mind, we will discount the transaction fee of 2.5%. When a refund is processed we are charged regardless the reason.
As all goods are perishable, refunds or exchanges are not accepted once the order has been delivered/picked up.
If you have any issues with your order you must contact Delicia del Sur within 12 hours of receiving your delivery. It is at the discretion of Delicia del Sur to decide if you are eligible to receive a refund or exchange.
Our rights are reserved as follows
We aim to satisfy all our customers, however, we are unable to accept a return if a flavour does not match your personal taste or preference. Delicia del Sur reserves the right to make amendments to our online store Terms & Conditions and Refund and Exchange Policies at any time, without notice or consequence. It is the responsibility of the customer to remain up to date with any changes made. The most current version of our Terms will always be published on our website and any changes will take effect immediately from their time of publication.
If there are any questions regarding these delivery terms & conditions or Refund and Exchange Policies you may contact us.